Terms & Conditions
Ordering from our site is simple - just browse our site adding the products you would like to buy to the cart and then press 'Checkout' to complete your purchase.
All products shown on our website should be in stock at the time of purchase, but due to the nature of the goods there may be times where either supply of ingredients or additional demand may cause a slight delay or backlog in fulfilling your order. This is rare - although if it does happen, we will of course be in touch to advise of the delay.
You'll be asked for some basic information that is required for us to complete your order. This is the only secure way we are able to process your order. Your details are stored securely and are not passed on to any third party.
From your account you can view and manage your orders, view, edit and add new addresses or your personal information, you can also view any vouchers you have.
There are options in your account, in the personal information section where you can change your newsletter and contact settings.
Once your order has been placed, you should receive a confirmation of your order which is also sent to us. This does not mean a contract exists between us.
We have included this to protect us in the event that an item has been incorrectly described, priced, information is incorrect or we are unable to supply the goods for any reason. If in the case of an item being incorrectly priced, we reserve the right to contact you and inform you of the price increase or decrease, you can then decide to proceed with your order and the amendments or cancel your order.
In the event of an item being out of stock or unable to be supplied we also reserve the right to cancel your order and contact you accordingly with this reason.
Shipping & Handling
Once your order has been confirmed and accepted, we will then ship your order using the desired method. In some cases the option you have selected may not be suitable when shipping your order, this may be because of weight, the address, or service disruptions on the day. If this occurs we will send your order using an alternative courier or postal option. There is usually no delay in processing orders once they have been accepted and orders are shipped within the day although orders may have to be handled the day after they have been received.
Tracking numbers are produced for all courier shipments and are updated on your account 'Orders' page once generated. (There is also a direct tracking link).
Due to the nature of our goods, returns are not accepted although if you are unhappy with the product please do not hesiate to get in touch and we will do all we can to resolve it.
Descriptions & Images
Although we try to describe the items on our site as best as we can, and show them with images; slight differences are possible especially with images. The colours shown on a computer monitor are not always as exact as the item in real life - this is due to the way different monitors handle colours. Although the difference is slight - please bear this in mind when viewing our website.
What data do we collect?
When you register as a user, we will collect the information necessary to provide the service which includes, as a minimum, your name and an e-mail address. You will also be asked to provide your organisation name and address, but you can register without providing these details. Once you are registered, you can revisit your profile at any time to amend these details or to provide additional details by logging in and selecting the 'My personal info' link from the left hand side.
We will also need to collect address information from you to complete your order.
How do we use your data?
All of your personal data is stored securely and never, at any time stored or transfered in plain text.
We will use your data:
a. To take and fulfill your orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
d. Only pass on to our other companies within our group if we feel that you may benefit from their services or products, for example; we run curry schools during the year, so may want to tell you about it, or if a new powder is being launched
Contacting you for other purposes?
From time to time we may feel that we have a service or product that may be of interest to you and will contact you. If you do not want to receive emails from us regarding our future products or offers you can request that your email address is removed from our system by emailing us here, or at the bottom of one of our mail outs.
Cookies or biscuits?
You can also empty your 'Cookie Jar' in the options of your browser.
If you have any other questions, please get in touch here.